http://carnage.bungie.org/haloforum/halo.forum.pl?read=449458
Halo brings out the best in us all.
The way we made Halo into a greased slide for novice gamers was user-testing. Lots of user-testing. We brought people in, put them in front of the game and watched them from behind one-way glass. We recorded them, analyzed them, questioned them and then we took all that information, changed the game, and did it all over again.
So that's what I did this week. Adrian got the first version of our training system working and we brought in a bunch of people to try it on. I'm not talking about hardcore Halo fans. We brought in a 40 year old mother who only plays games to make sure they are appropriate for her young children (guess what, Halo isn't) and an 18 year old RPG gamer that doesn't like anything that isn't turn based and a 55 year old City Councilmen who only uses his console to play golf games during the winter. Then we threw them into a free-for-all deathmatch game and see how well our training system worked.
It's painful to watch. You want to go rip the controller from their hands and show them how to play. You want to ask them why in the world they aren't reading the help text for dual-wielding. You want to shake them and force them to use the look stick and the move stick at the same time. But you can't because if they can't figure out how to have fun on their own, then nobody else will either.
Luckily, our tests went really well. We had some rough spots, but the 40 year old mother was gunning folks down with dual-smgs within 20 minutes. The RPG gamer was intentionally giving the enemy his Ghost so he could board them and take it back. The City Councilman decided that leaping down on someone and shotgunning them in the head was better than putting for birdie. We've got a long way to go, but Halo 2 is on track to be as user-friendly as the first one. Next week we put the tutorial in the labs, and since it's only half done, I guess I know what I am doing this weekend...
Halo brings out the best in us all.