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Just had to recover my PSN account, why?
- Thread starter Forth
- Start date
S0ULZB0URNE
Member
Sounds like you got hacked or someone tried to and Sony noticed.
Somebody likely tried to login and failed or your email/pass combo used on other sites/apps might be out there and they're asking you to use a new unique one. To check if any of your email/passwords are out in the wild you can use a site like
Have I Been Pwned: Check if your email has been compromised in a data breach
Have I Been Pwned allows you to search across multiple data breaches to see if your email address or phone number has been compromised.
Or chromes built in password manager which has a built in checker.
Sushi_Combo
Member
Make sure you are not re-using passwords across your accounts.
Tiago Rodrigues
Member
Wasn't Sony testing some sort of alternative to login without using passwords? Not sure what that was.
Is that in place already?
Is that in place already?
Sushi_Combo
Member
Passkeys. Not sure they are fully implemented yet.
Hello, apologies for digging up an old thread but I don't have sufficient rights.
My issue is that my account which I created back on my PS3 has been permanently suspended since last Friday evening.
I called PSN CS and they have told me there's nothing they can do but escalate the case and that it's been suspended because of fraud.
I don't play online apart from Destiny 2 and I don't have anyone on my friend list. All of my privacy settings are set to only me and I also have 2fa turned on.
I haven't received any notifications that any attempts were made to sign in to my account.
Also the last two PSN purchases are showing as withdrawn from my bank account and the last code I redeemed was for the recent beta that came from playstation.
I honestly have no idea what's happened and what to do if they don't give me access to my account that has thousands of purchases and another three years of PS Plus membership.
Help please?
My issue is that my account which I created back on my PS3 has been permanently suspended since last Friday evening.
I called PSN CS and they have told me there's nothing they can do but escalate the case and that it's been suspended because of fraud.
I don't play online apart from Destiny 2 and I don't have anyone on my friend list. All of my privacy settings are set to only me and I also have 2fa turned on.
I haven't received any notifications that any attempts were made to sign in to my account.
Also the last two PSN purchases are showing as withdrawn from my bank account and the last code I redeemed was for the recent beta that came from playstation.
I honestly have no idea what's happened and what to do if they don't give me access to my account that has thousands of purchases and another three years of PS Plus membership.
Help please?
A.Romero
Member
I'd say you have to wait until they resolve the case.
Roman Empire
Member
Let me ask you something, you don't use chrome and save your log-in info of your accounts on it, right? Chrome had a built-in issue where crackers could recover the hash code with your log-in info of saved accounts on chrome through the your cookies. A browser like Brave (still Chromium-based) has already solved this issue. Firefox doesn't have this issue as well. Even if it is not your case, I'd recommend not saving your log-in credentials and passwords on chrome.
Nitty_Grimes
Made a crappy phPBB forum once ... once.
EDIT: Ignore me I clearly cannot read.
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dottme
Member
I enabled passkey, and it’s easy to use at least. Especially for log in on your console without keyboard.
Roman Empire
Member
Not at all, I may understand if you got confused by the way I put it. I had one old PSN account that I had tied log-in credentials to my chrome browser and it was the only that got hacked. They disabled 2FA and tried to change the email. Good thing I saw my email notifications from Playstation in time before I had to recover said account. It's annoying because not even passwords managers are totally safeproof of tampering.
Thanks for the advice, I'm hoping the escalation team will revoke their decision or at least contact me so we can talk about how my account has been permanently suspended for fraud.
I'm certain it wasn't hacked and the account was flagged by an error but I'm amazed that this has happened and that I've not had access to my account for a week now.
This has totally opened my eyes to digital ownership and I'm now finished with it.
I'm certain it wasn't hacked and the account was flagged by an error but I'm amazed that this has happened and that I've not had access to my account for a week now.
This has totally opened my eyes to digital ownership and I'm now finished with it.
gooner4life_uk
Member
If it's genuinely an error i'm sure they will resolve it, but if you don't get a sufficient response, escalate to the CEO, it always gets a response that way.
Thanks, I'm and certain it's an error, I just hope their escalation team can see that too.
Also I'm unable to refund and purchases made in the last fourteen days and recoup any remaining subscription time.
The level one CS rep is unable to access my account too and I have a feeling that if they don't revoke the suspension that they'll just shut me down.
I was only able to get the phone number in an old Reddit thread because their online chatbot was pointless.
I can honestly say that this the worst customer experience I've ever had in my life.
Also I'm unable to refund and purchases made in the last fourteen days and recoup any remaining subscription time.
The level one CS rep is unable to access my account too and I have a feeling that if they don't revoke the suspension that they'll just shut me down.
I was only able to get the phone number in an old Reddit thread because their online chatbot was pointless.
I can honestly say that this the worst customer experience I've ever had in my life.
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RagnarokIV
Battlebus imprisoning me \m/ >.< \m/
That’s awful mate, I hope they can sort this shit out for you.
I just received their decision today one month later after total radio silence and they're not restoring my account that they've permanently suspended for fraud.
This is an account I've had since PS3 with over one thousand games and loads of DLC too.
I don't play online apart from Destiny which I started about three months ago, my privacy settings are all set to only me.
Every purchase I've made has been with my debit card linked to my account and the last ten purchases are showing as withdrawn from my bank account. My last purchase was Concord deluxe edition pre order which I cancelled within fourteen days once I saw the negativity escalate.
They refuse to tell me what fraud was committed and it was a final decision and that's that.
What a crock of shit.
This is an account I've had since PS3 with over one thousand games and loads of DLC too.
I don't play online apart from Destiny which I started about three months ago, my privacy settings are all set to only me.
Every purchase I've made has been with my debit card linked to my account and the last ten purchases are showing as withdrawn from my bank account. My last purchase was Concord deluxe edition pre order which I cancelled within fourteen days once I saw the negativity escalate.
They refuse to tell me what fraud was committed and it was a final decision and that's that.
What a crock of shit.
Depending where you live Sony might be bound to some laws requiring them to let you see what data of yours they hold. You could try writing to their Data Protection Officer to see why they are accusing you of crimes and withholding your purchases.
In the UK apparently it would be a "subject access request" and they can be done over social media. I don't know if America has them though.
In the UK apparently it would be a "subject access request" and they can be done over social media. I don't know if America has them though.
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S0ULZB0URNE
Member
This is terrible.
Seek legal help I would also tag PlayStation,Sony on Twitter and as many social media places you can.
Hope you can get it all sorted but I'm pretty sure Playstation stopped using Twitter/X regarding any customer support for a few years now.
PlayStation ending one-to-one customer support on Twitter
Sony has announced it will discontinue one-to-one PlayStation customer support on Twitter. This move will come into eff…
www.eurogamer.net