• Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.

WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours

T

Tony Iron Man Stark

Banned
Edit: If you have trouble getting a refund, ask for the supervisor. Try again with another supervisor if the pervious supervisor denied your refund.

Edit 2: I would advise AGAINST chargebacks. Steam, PSN and others will ban your account.

You can get a refund if you buy from these companies. If you buy elseware, try to return NMS anyways and report here with successful results.
Amazon
GOG
Humble Bundle
PSN
Steam
Click to expand...

https://www.reddit.com/r/NoMansSkyTheGame/comments/4zuydl/psa_steam_is_offering_no_mans_sky_refunds/

You can apply for the refund as you usually do. Hopefully, I saved a lot of people some money that would be better used. Reapply if need be, select reason as bad performance or false advertising.
Open a ticket if you are denied by the automated system.

Edit 2 - A lot of people have got refunds from this post. Reapply if you were denied before. Somebody got a refund after 72 hours!!
Edit 4 - Some alleged proof from owner numbers decreasing . People are getting refunds, so reapply or open support tickets. Note - These numbers might just be a random fluctuation.

Edit 5 - For those who brought it on GOG, there is a 30 day money back guarantee. They make exceptions even if it's more than 30 days, so contact their support and they will respond.

For people who used Humble Bundle, their support is useful and might give you a refund.

Users on the thread have reported they have got refunds for PS4, as a one time courtesy, by contacting support.

Edit 6 - Thread about PS4 users getting successful refunds.. Props to /u/VALAR_M0RGHUL1S . (Some users have suggested that you might be unable to rebuy the digital edition after you refund. I can't test this, unfortunately), quote from VALAR who contacted support
Hey saw what you added about not being able to repurchase the game on PS4. I actually addressed this in my post: I had read this article saying that Sony will block you from ever repurchasing a game that was refunded to you, but I asked the agent I spoke with about this and he assured me I could purchase the game again if I ever wanted to. I can still see the game in my library but it has a locked padlock icon on it now. When I select the game it tells me I have to repurchase it to play it again and then has a button linking to the PSN store to buy the game. So definitely not true that you can't buy the game again after it's been refunded. Not 100% sure since obviously I havent tested completing the transaction, but according to the agent I spoke to I will be able to buy the game again at any point. I also have the option to add the game to my basket on PSN and presumably complete that transaction. Doesn't look like I'm locked out of buying it at all. Just wanted to let you know about that!
Click to expand...

Edit 7 - Users have reported being able to get refunds from Amazon if you got a physical copy. Use their chat support and explain the situation.

Edit 8 - For those having issues with automated response, Open a Support ticket HERE.

Edit 11 - /u/kashmoney360
PSA: PC owners, if you've played with the experimental branch, Steam only keeps a tab on the normal branch. I played only 1 hr on the normal branch and 8 on the experimental. My refund ticket displayed only the normal branch playtime.
Some users have reported that this is different for them, so YMMV.
Click to expand...

Edit 13/Final edit - Some users on Steam have been reporting that refunds happen faster/easier if you refund directly to Steam wallet, rather than PayPal or CC. Good luck everyone, going to bed now :).
Click to expand...

Instructions for UK refund -
gossi said:
Go here:

https://www.playstation.com/en-gb/get-help/contact-us/

And press email us. I did this, I got refund my UK PSN order a few days later.
Click to expand...

File complaints -
VlaudTheImpaler said:
Alright, after doing a bit of research I redesigned the tutorial around filing a complaint to the FTC. I think this has a much better chance at actually doing something. Again, let me know if I got anything wrong or if anything needs to be changed. Also, feel free to reformat or make changes yourself and PM it to me. As far as I can tell it's almost identical to the econsumer.gov process that I posted for those outside of the states. I looked into econsumer.gov and it is legit and is in fact related to the FTC.

If you are in the EU or elsewhere click here! I redesigned the other tutorial for out of state only and the econsumer.gov website.

If you are in the US start here, Federal Trade Commission Complaint Assistant.

Select Internet Services, Online Shopping, Computers.

1 Getting Started​

Did you experience any of the following? Please select all of these that apply:
Check- Other

Continue,

read and continue

2 Complaint details​

How much did the company ask you to pay:
Whatever amount you paid

How much did you actually pay the company (total amount obtained by the suspect/subject):
Jowever much you paid

How did you pay the company:
Whatever you paid with

How did the company contact you:
I put "internet website" not sure if this should be "I initiated contact" instead.

When did the company first contact you (mm/dd/yyyy):
I left this blank

How did you respond to the first/initial contact:
Other

Company Representative First Name:
Sean

Company Representative Last Name:
Murray

Company Representative Title/Position:
Founder

3. Company Details​

Company Information

*These are as best as I can figure, I don't live in the UK and have no idea how addresses work there.*

Company Name:
Hello Games

Company Address:
79 WALNUT TREE CLOSE

Apt/PO Box:
Couldn't find this.

City:
GUILDFORD SURREY

Country:
United Kingdom

State:
England

Zip:
Don't know what to put here

Company Email Address:
[email protected]

Company Website:
http://www.hellogames.org

Company Phone Number:
Couldn't find

Extension:
Left this blank

4. Your Information​

Fill in your info

5. Comments​

Additional Information

*I had my wife type this up since there was a character limit and she is a journalist who always complains that I am not succinct enough. I don't know how these websites handle copy pastes so if you use this then maybe change it up a little bit by adding something of your own.*

Comments:
For the past several years Sean Murray of Hello Games discussed his company's game, No Man's Sky. At gaming conferences, talk shows, other venues and media outlets he repeatedly gave information about the game, revealing more and more about No Man's Sky. After the games release a few weeks ago, it became glaringly apparant that he had blatantly lied about many features, inlcuding some key features of the game, as shown in the videos of him below. What has been presented about the game by Sean Murray for the past several years, and the information from Hello Games website is blatant false advertising. The game is not as described, and this company has repeatedly lied and continues to lie about the true contents of their product. This is a list of a lot of the missing features that where advertised and sources from when they where advertised to be there: https://archive.is/OCNdQ
Click to expand...

orthodoxy1095 said:
There may be questions around what "purchasing" a game may mean in terms of a "license" or whatever, but I don't think that's totally relevant. That games don't come with proper warranties and proper refund policies seems to be more of a relic of days when it was easy to copy software, rather than some well thought out policy that's beneficial to the modern market (particularly to the consumer side obviously).

Even when I only "rent" some kind of non-gaming product, I'm pretty sure that I almost always have a right to a refund if the product is defective. So in the case of No Man's Sky, does it matter that it didn't come with a warranty? I can't even remember having this discussion with any other purchase category. My movie ticket doesn't have a real manufacturer's warranty that I know of, but if the movie starts stuttering half-way through the flick, I'm pretty sure I could get my money back easily. If I buy a Dyson vacuum, yeah I guess there's a warranty, and I've never really had a problem refunding a defective appliance. If I buy a eBook from a storefront, I feel pretty confident that if my book was missing pages or started crashing my eReader, I can get my money back. If I buy a paperback, and it was missing pages or the pages were miscut so as to be unreadable, I'm fairly sure I can get a refund. If I order a dinner, and the food is undercooked or missing part of what was advertised, I'm fairly certain I'll be compensated.

The game was (possibly still is) arguably hugely defective. Like I've said in other threads, the game crashed for me more than any other game on PS4. Not just individually, I think it may have crashed more than the rest of my games combined. I felt pretty entitled to a refund. If this were a defective DVD, book, meal, computer, pair of shoes, or practically another other purchasable item, this conversation wouldn't have gone on so long. This whole debate around refunds seems to only come up with video games because of people's unhealthy relationships to developers and games and the disgusting amount of corporate ballwashing that goes on with gaming products.

I don't give a flying shit if they lose money off my refund, that's their goddamn problem.

Devs aren't our friends.

We don't owe them anything.

The shmucks should sell an actually functioning product next time and not lie out of their goddamn asses about what the product entails.

End of discussion.
Click to expand...

Ambitious said:
bildschirmfoto2016-08wpktm.png


bildschirmfoto2016-08tdr41.png
Click to expand...
 
U

Ultryx

Member
Bullshit. I've tried twice already and no go. I listed every fucking fault with this game.

Only 4 hours played here.
 
K

Kyoufu

Member
I got my refund from PSN customer support a couple nights ago.

50+ hours of playtime.

Not surprised to see Steam doing the same thing.

edit: Since nobody wants to read threads anymore:

Cqy9V42XYAAa6fh.jpg
 
N

neshcom

Banned
A) This is Off-Topic, not Gaming
B) Any chance of this working is gone now that Steam will get flooded with refund exemptions.
 
D

Deleted member 47027

Unconfirmed Member
ClosingADoor said:
Why would you return the game after 50 hours? Isn't that pretty good value for your 60 bucks?
Click to expand...
That ain't the question, if you feel it isn't what's advertised, then...sounds fair to me.
 
L

LewieP

Member
The policy has never ruled out refunds after the 2 hour window, just guaranteed them inside the 2 hour window.

I imagine Steam will default to being pretty lenient if you have an account in good standing and haven't pushed the limits of their refund policy on a regular basis in the past.

Edit: Pretty hard to understand what the purpose of this thread would have been without "PSA" at the front of the title, how else could I have possibly known it was information intended for public dissemination?
 
K

Kyoufu

Member
ClosingADoor said:
Why would you return the game after 50 hours? Isn't that pretty good value for your 60 bucks?
Click to expand...

Because I reached a point where the game would crash very frequently. I'm not having that.

WooHooAlex said:
It took you more than 50 hours to realize you didn't like the game and wanted your money back?
Click to expand...

I like the game though, but then again I've played other space games like it so I knew what to expect. It's not great but not bad either imo.
 
legacyzero

legacyzero

Banned
This is really cool.

That post in the OP though disturbs me. 50 hours of play time, and you ask for a refund? That's bullshit IMO

Kyoufu said:
Because I reached a point where the game would crash very frequently. I'm not having that.



I like the game though.
Click to expand...

Really? I havn't had a crash since 1.05. And I'm at like 80 hours.
 
X

Xyber

Member
Kyoufu said:
I got my refund from PSN customer support a couple nights ago.

50+ hours of playtime.

Not surprised to see Steam doing the same thing.
Click to expand...

The fact that you played over 50 hours makes it seem like you just got a refund because you could though.

You don't put 50 hours into something if you don't enjoy it, even if it might not have been what they said it would be before release.
 
J

Jonnax

Member
Kyoufu said:
I got my refund from PSN customer support a couple nights ago.

50+ hours of playtime.

Not surprised to see Steam doing the same thing.
Click to expand...

You're like those people that drink half their Starbucks drink, complains and gets a new one.
 
S

Scientist Supreme!

Banned
LewieP said:
The policy has never ruled out refunds after the 2 hour window, just guaranteed them inside the 2 hour window.

I imagine Steam will default to being pretty lenient if you have an account in good standing and haven't pushed the limits of their refund policy on a regular basis in the past.
Click to expand...
That's what I thought. Would be a really weird message to put out there for just this game.
 
B

bebop242

Member
ClosingADoor said:
Why would you return the game after 50 hours? Isn't that pretty good value for your 60 bucks?
Click to expand...

Yea thats kinda shitty IMO. Why slog through a game for 50 hours and then demand your money back? I played it for about an hour and can see why you'd want to return it, but 50 hours?
 
VlaudTheImpaler

VlaudTheImpaler

tl;dr
Meanwhile over at Sony...

Dark-Cloudz said:
Did anyone actually get a refund from Sony?

After a week of waiting, here's what I got (ignore the bad grammar on Sony's part):

Hi xxxxxxxxxx,

Thanks for your e-mail to PlayStation Support.
I'm Sorry to hear your unhappy with No Mans Sky,

As you can understand Games released for play on the PlayStation Network are made owned by other company's, this game is made and published by Hello Games,

Hello Games have released a patch update on Monday the 22nd that advised it will fix 99% of issues with the game, And another patch update to come later this week for the other 1 %

In regards to a refund as the content has been supplied to you downloaded and played it does exempt it from our standard Refunds and cancellation policy,

If the game is faulty then as it is digital content a refund can only be offered if the game cannot be fixed within a reasonable timeframe.

I would advise that we wait for the patch update to be released before we can discuss a refund for the product, if you still experience issues with the game after the upcoming patch update i would need you to contact Hello Games and obtain a reference number from them and acknowledgement that the game is faulty.

I hope this helps, but if you have any other questions please contact PlayStation Support using the contact details below or by replying to this e-mail. Quote xxxxxxx-xxxxxx and one of our team will be happy to help you.

Thank you,


Jxxxxxxx
Player Support Specialist
PlayStation Support
Click to expand...

Vidal said:
Just want to share with everyone that I am having the same experience with the above, and this is what I was asked to do, among other things:

-A transcript of your contact with the publisher of the game, confirming that they have not provided what is advertised.
Click to expand...

"- Oh, Hi Hello Games, look, I want to get my money back, could you please confirm that you have delivered a product that does not reflect what was advertised?

- Hi there, yes, that's right, sorry we did that, ops! :) "


That probably wouldn't be enough. Next email they might ask if im sure that Sean Davis it is actually a human, not a Lizard. Lizards are our new overlords and are above the law.
Click to expand...

Vidal said:
Yep, here is part of the email sent by Playstation Australia:

If you would like us to look in to your request under the grounds of false advertising, please provide us with the following information:

-On the PlayStation Store product description for No Man's Sky, what part of the description do you feel is misleading, or not included in the game?
-In relation to the above question, please provide detailed examples from within the game itself, including screenshots if this is possible
-A transcript of your contact with the publisher of the game, confirming that they have not provided what is advertised.

Once this is provided, we will escalate your case for further consideration.
Click to expand...
Click to expand...

Sniffynose said:
They are putting the onus on customers to try and pry and record a response from HG to give proof needed for a refund.

This is why Sony can fuck right off, I am done with them. I tried cancelling my preorder before it even released (was able to get the LE physical) but the fucking assholes wouldn't budge, I explained very clearly that I was still buying their precious game....

Fuck them, arrogant Sony is back in full force.

I should have never went digital with my ps4s because you get nothing but hassles from support anytime there are problems. I'm also never doing pre-orders again unless it's something like a GOTY edition since the game will have been fixed and properly assessed by then (hopefully).
Click to expand...

Sad Affleck said:
Yeah this is bullshit. If digital distribution is to become the main form of games delivery then we need customer protection laws that will force these companies into action.
Click to expand...
 
S

supergiz

Member
Just read the OP. Who do I need to email to get my steam refund? Went through their normal return process like 10 times on 12 hours of playtime got denied every time.
 
D

DeathSparks

Member
supergiz said:
Just read the OP. Who do I need to email to get my steam refund? Went through their normal return process like 10 times on 12 hours of playtime got denied every time.
Click to expand...

I don't think you can request it more than once, you might have to contact steam support about that.
 
You must log in or register to reply here.

Similar threads

Microsoft has begun sending out refunds for both the Xbox and Steam versions of the Redfall 'Bite Back' Edition
News
25
2K
Hudo replied
Steam will stop issuing refunds if you play two hours of a game before launch day
News
12
2K
Spukc replied
Steam is getting proper season passes support, all DLCs must be listed with expected release dates, refund for cancelled season pass content
30
1K
geary replied
Sony has gotta have the worst customer service
2 3
125
8K
SenkiDala replied
Epic Games "Help" site doesn't send verification emails to log in, and contact support requires to you... use the verification emails that DON'T send?
5
292
jcorb replied
Top Bottom