Because people that are buying Dragon Age want something else art-wise than Fortnite cartoon shit? If you want this - go play Fortnite, the story is probably better anyway.
Exactly, im one of those guys that bought DA:I for full price at launch for my ps4 and i actually played/enjoyed it a lot, so normally i would be super interested and hyped for the sequel, guess what- art and all the news is srsly so offputing i barely can watch trailers/previews of that game now, not to mention paying full price or actually playing it- thats how much more awfull it all looks/sounds/feels to me- veteran DA player/franchise fan.
If game cant even convince ppl like myself there is very low chance it will convince some1 who never cared for the DA franchise/isnt fan of western rpg genre, aka low preorder numbers/low sales numbers=big bomba.
Literally same thing happened to Saints Row reboot, it also was woke af, looked like fortnite and we all know how it all ended- huge bomba/losses and studio clousure.