Sweetwater phone calls are the worst.
I got a sweet deal on some guitars from them, though. My first PRS was a singlecut trem from the that was super cheap 'cause it had a flaw in the finish. When I got it, it was nearly impossible to see. The flaw was literally a pin size indention in the finish on the back. Must have been an air bubble.
My J45 Rosewood was from them also. Bought it years ago now, back when Gibson sold a standard j45 with the mahogany body, and then the rosewood for $200 more. Now if you want rosewood, it's called a j45 custom, is blinged out more than I like, and costs over $3,000. Gibson's prices have gotten insane the last decade. Any way, sweetwater had a rosewood listed at the mahogany price. It said rosewood in the title, but not in the description. So, the price and description were for the standard, while the title said it was rosewood. I emailed their support and mentioned the discrepancy in the title and description, not pointing out the price. They assured me it was rosewood. I ordered it, figuring if it showed up mahogany I'd return it. It showed up Rosewood. Pretty sweet. Thing has aged awesomely. Sounds better and better as time goes by.