• Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.

Intel still has not fixed the crashes with 13th and 14th gen CPUs

winjer

Gold Member
What the fuck?! That is NOT acceptable. Holy shit. I didn't think it was THIS bad.

And the worst part is that Intel is still not sure of what is causing these issues.


– Intel observes a significant increase to the minimum operating voltage (Vmin) across multiple cores on returned affected processors from customers.
– This increase is similar in outcome to parts subjected to elevated voltage and temperature conditions for reliability testing.
– Factors contributing to this Vmin increase include elevated voltage, high frequency, and elevated temperature.
– Even under idle conditions at relatively cool temperatures, sporadic elevated voltages are observed when the processor is resumed from low power states in order to service background operations before entering a low power state again.
– At a sufficiently high voltage, these short-duration events can accumulate over time, contributing to the increase in Vmin.
– Intel analysis indicates a need to reduce the maximum voltage requested by the processor in order to reduce or eliminate accumulated exposure to voltages which may result in an increase to Vmin.
– While Intel has confirmed elevated voltages impact the increase in Vmin, investigation continues in order to fully understand root cause and address other potential aspects of this issue.
––Intel—
 
And the worst part is that Intel is still not sure of what is causing these issues.


– Intel observes a significant increase to the minimum operating voltage (Vmin) across multiple cores on returned affected processors from customers.
– This increase is similar in outcome to parts subjected to elevated voltage and temperature conditions for reliability testing.
– Factors contributing to this Vmin increase include elevated voltage, high frequency, and elevated temperature.
– Even under idle conditions at relatively cool temperatures, sporadic elevated voltages are observed when the processor is resumed from low power states in order to service background operations before entering a low power state again.
– At a sufficiently high voltage, these short-duration events can accumulate over time, contributing to the increase in Vmin.
– Intel analysis indicates a need to reduce the maximum voltage requested by the processor in order to reduce or eliminate accumulated exposure to voltages which may result in an increase to Vmin.
– While Intel has confirmed elevated voltages impact the increase in Vmin, investigation continues in order to fully understand root cause and address other potential aspects of this issue.
––Intel—
I wouldn't be surprised if this news made AMD more comfortable delaying Zen 5. Why not wait until post-microcode patch to launch their product?
 

winjer

Gold Member
Seems like the new Microcode, to be released in August, still won't fix these issues, because Intel still doesn't know the cause for the instability.


While Intel has identified elevated voltages as a significant factor in Raptor Lake processor instability, other potential causes are still under investigation. The effectiveness of the planned microcode update remains uncertain, and ongoing validation work aims to ensure a comprehensive resolution of these issues. This situation emphasises the complexities of addressing stability problems in high-performance processors and highlights the need for continued monitoring and refinement of mitigation strategies.
 
And the worst part is that Intel is still not sure of what is causing these issues.


– Intel observes a significant increase to the minimum operating voltage (Vmin) across multiple cores on returned affected processors from customers.
– This increase is similar in outcome to parts subjected to elevated voltage and temperature conditions for reliability testing.
– Factors contributing to this Vmin increase include elevated voltage, high frequency, and elevated temperature.
– Even under idle conditions at relatively cool temperatures, sporadic elevated voltages are observed when the processor is resumed from low power states in order to service background operations before entering a low power state again.
– At a sufficiently high voltage, these short-duration events can accumulate over time, contributing to the increase in Vmin.
– Intel analysis indicates a need to reduce the maximum voltage requested by the processor in order to reduce or eliminate accumulated exposure to voltages which may result in an increase to Vmin.
– While Intel has confirmed elevated voltages impact the increase in Vmin, investigation continues in order to fully understand root cause and address other potential aspects of this issue.
––Intel—
And I thought the 14nm stuff from Intel were the worst they could do.
 

Bojji

Member
Seems like the new Microcode, to be released in August, still won't fix these issues, because Intel still doesn't know the cause for the instability.


It will maybe extend life of CPUs that are "fine" so far but units with issues are already damaged.
 

winjer

Gold Member
It will maybe extend life of CPUs that are "fine" so far but units with issues are already damaged.

The problem is that even CPUs that are still stable now, have already degraded somewhat, so instead of lasting a few decades, they might just last a few years.
What happens if a couple of years from now, people who have these CPUs start having stability issues, but they are already outside of the warranty period?
 

StereoVsn

Gold Member
The problem is that even CPUs that are still stable now, have already degraded somewhat, so instead of lasting a few decades, they might just last a few years.
What happens if a couple of years from now, people who have these CPUs start having stability issues, but they are already outside of the warranty period?
They get to buy NEW Intel CPUs, so Problem Solved (in Intel’s mind).

gif-of-eddie-murphy-idea.gif
 

winjer

Gold Member

Intel's 14th & 13th Gen CPU instability issues have started to bother retailers massively, as a report shows that return rates have grown by three to four times in a short period.

Intel's 14th & 13th Gen CPU Instability Issue Has Disrupted The Supply Chain Massively, As Consumers Rush Towards Getting A Refund

There is skepticism surrounding the instability fiasco, where a report emerged a few days ago which revealed that Intel is denying RMA requests, so the situation is messed up on both sides of the supply chain. The company issued a statement recently, claiming that elevated voltages are the reason behind the instability problem, but several experts over the internet are claiming that the actual issue is quite deep-rooted, which likely won't be solved easily.
 

Zathalus

Member

DenchDeckard

Moderated wildly
Well. After watching GNs video I'll be hanging fire on taking my new 14900KS to replace my 13th gen and I'll just RMA to a 9950X3D.

GG Intel!
 

Mokus

Member

Intel's brand name is so solid that even big mistakes would have been overlooked and they know it. This is when in the past with quality you managed to turn your customers into loyal fans.

But this blunder is getting worse from one day to the other just because it's them who are feeding the fire. No need for clickbait-atentionseeker-bloodsucking journalists here, Intel's leadership is bringing everything to the table without their help. Their current actions will cut deep even with their most loyal customers/fans. An easy and fast replacement program could have even turn this into victory just to show how "great" is Intel and stop the bad press.

Ignoring (and almost mocking) Gamers Nexus at this point is going to harm them even more. In the past few years GN built a solid reputation with the PC community about reporting on company actions made in bad faith, but very importantly they also befriended and earned the thrust of key people working in the industry. With the increasing frustration with Intel's products from multiple branches of the industry and community, many of them will collaborate with Gamers Nexus on the mater. Maybe Intel's leadership thinks it's wiser to give GN the silent treatment, but GN's reporting tends to echo in the wider PC community and they are going to regret it.
 
Last edited:

Chiggs

Gold Member
"Hmm, let me see, I could buy an AMD processor that trades blows with this overvolted Intel CPU that draws way more wattage and puts out way more heat....

Nah, I'm sticking with Intel."

Ha Ha Lol GIF


I swear, the last couple of years of CPU purchasing decisions have really been an overall consumer aptitude test.
 

Drake

Member
I must be one of the lucky ones, or my CPU hasn't started to degrade yet. I upgraded to a i5-13600kf a little over a year ago. It's run like a champ for me. Maybe a little warm here and there, but I don't think I've ever seen it hit 70. That being said I run all my shit at stock. I don't bother to overclock anymore.
 
So to summarize, does this impact their entire 13th and 14th Gen lineup?
Apparently, yes.
I must be one of the lucky ones, or my CPU hasn't started to degrade yet. I upgraded to a i5-13600kf a little over a year ago. It's run like a champ for me. Maybe a little warm here and there, but I don't think I've ever seen it hit 70. That being said I run all my shit at stock. I don't bother to overclock anymore.
It won't affect every CPU. The high end ones are the most affected, specially the 13900K.
 

Celcius

°Temp. member
Hopefully none of you dumped $700k into Intel stock right before it dropped to the lowest value in 50 years, losing $200k in the process lol

 
  • Triggered
Reactions: Gp1

tmlDan

Member
Hopefully none of you dumped $700k into Intel stock right before it dropped to the lowest value in 50 years, losing $200k in the process lol


its an utter disaster, i never expected this tbh - it essentially crashed
 
Last edited:

Griffon

Member
*Me sweating bullets with a 13700hx laptop (which is practically the same as a 13700k)*

Intel ignoring laptops and only focusing on boxed desktop part is not reassuring at all. No jokes I'm afraid to launch any game now.


I wish AMD had more affordable x3D laptops, I wouldn't be in this mess...
 
Last edited:

Alpha Male

Member
*Me sweating bullets with a 13700hx laptop (which is practically the same as a 13700k)*

Intel ignoring laptops and only focusing on boxed desktop part is not reassuring at all. No jokes I'm afraid to launch any game now.


I wish AMD had more affordable x3D laptops, I wouldn't be in this mess...
There's really no need to worry...at least not yet. It's been widely reported that any TDP under 65 watts is safe. The 13700HX is 55 watts and the 13700K is 125 watts. Supposedly none of the laptops are affected but I guess that can change... although would most likely only affect those laptops with a TDP above 65 watts.
 

El Sabroso

Member
I am on 14700K, since the only crashes I had so far been using OBS (with only nvenc encoding so not that much cpu usage) and also checked hwinfo sensors the max voltages are not in those danger areas, but have taken the precaution to not update the BIOS of my mobo, is a nzxt z790 with 7.01 firmware, which I believe it was the 1st one supporting 14th gen, the mobo has its updates but seen the information what those updates are doing to performance I just will hang there until there is some confirmation of better solutions at least from BIOS mobo updates, but it seems unlikely, will just hang there until there is a new mobo cpu combo I like from AMD that supports the slots I need for my capture card
 

Griffon

Member
There's really no need to worry...at least not yet. It's been widely reported that any TDP under 65 watts is safe. The 13700HX is 55 watts and the 13700K is 125 watts. Supposedly none of the laptops are affected but I guess that can change... although would most likely only affect those laptops with a TDP above 65 watts.
Thanks, really looked into it and saw that my CPU was indeed running at a pretty low wattage even during incentive tasks.
Back to gaming then.

Edit: well fuck...
 
Last edited:

winjer

Gold Member
There's really no need to worry...at least not yet. It's been widely reported that any TDP under 65 watts is safe. The 13700HX is 55 watts and the 13700K is 125 watts. Supposedly none of the laptops are affected but I guess that can change... although would most likely only affect those laptops with a TDP above 65 watts.

That is not correct.


 

winjer

Gold Member
Several companies are releasing an updated UEFI. So it's time to update your UEFI.
The process is relatively simple, but when in doubt, consult your motherboard manual.


 

cebri.one

Member
It also looks like it conflicts with some MB configurations. It's going to take a couple of more updates to smooth all the issues.
 

peish

Member
So the new microcode kinda fixes somethings things, but also doesn't.
What a f***** mess.

Best quote of the analysis: "End user should not have to fix this”






I dont understand the 2 summary points you posted. what is he yapping about?
 

winjer

Gold Member
I dont understand the 2 summary points you posted. what is he yapping about?

What he basically says:
The CPU no longer goes above 1.6v ; it's capped at 1.55v.
The way vid request are made by the CPU it's still a mess.
The way Intel defines rules for board partners is still a mess. Nvidia does it much better.
User tweaks do a better job at protecting the CPU, than what Intel did with this update.
At the 32 minute mark, he starts implementing his own tweaks.
 
Last edited:

cebri.one

Member
I dont understand the 2 summary points you posted. what is he yapping about?
Mostly issues with some workloads. But the overall summary from people who are testing it is that the voltages spikes that were causing the degradation seem to be mostly fixed.
 

VAVA Mk2

Member
I have a 13900KS and its been working fine, but unless I hear that the next intel chips are mind blowingly good - My next PC will be my first ever personal AMD machine. My daughter has a 7800X3D and it's a beast.
I haven't had issues with my 13700KF, but will switch to team red when I upgrade my CPU/MoBo in a few years.
 

marquimvfs

Member
User tweaks do a better job at protecting the CPU, than what Intel did with this update.
That also explains the low failure rate from Puget. I've not yet watched the video yet, but are they hard measuring the voltages from MB points or are using softwares to measure it?
 
Last edited:

marquimvfs

Member
So the new microcode kinda fixes somethings things, but also doesn't.
What a f***** mess.

Best quote of the analysis: "End user should not have to fix this”





Just saw the video. What a mess! Voltage regulation did worked as intended in the end, but both the feedback and feeding lines had to, basically, be misleaded to achieve the end results using Intel stock. Maybe it's a bug and things will be sorted in a future update, let's wait and see.
 
Top Bottom