katsubento
Member
Amazon order hasn't shipped yet. Hmmmmmmmm. My friend will be bummed since he's the one I ordered it for.
-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
Nintendo Switch Preorder Thread (U.S.)
- Thread starter That Damn Kid
- Start date
Haloid1177
Banned
I've seen people on Reddit complaining and getting $75 off their order for it not arriving at launch. Might be worth a shot to raise a fuss.
I'm in that same boat. I chatted with Amazon and they said they'll contact the carrier to speed up the shipping and extend my prime by one month. Not really believing either at the moment. Last time I pore-order something like this from amazon.
serenewarfare
Banned
Amazon Good news: My Pro Controller, scheduled for delivery Tuesday, will be here tomorrow.
Amazon Bad news: My Switch, scheduled for delivery today, will also be here tomorrow.
But I have an in-store Switch and Zelda at BB to pick up today, so it's not too bad.
Amazon Bad news: My Switch, scheduled for delivery today, will also be here tomorrow.
But I have an in-store Switch and Zelda at BB to pick up today, so it's not too bad.
Kagoshima_Luke
Gold Member
Need advice. My Zelda special edition is still marked as preparing to ship.... for arrival today by 8PM. I'm going out to pick up some more items at Best Buy and try to snag a pro controller.
I'm getting Zelda today, regardless of Amazon's incompetence, but not sure how to handle this. Buy Zelda, then return it when my special edition comes? Is there any chance of getting a special edition somewhere else and return the Amazon one when it comes?
I'm getting Zelda today, regardless of Amazon's incompetence, but not sure how to handle this. Buy Zelda, then return it when my special edition comes? Is there any chance of getting a special edition somewhere else and return the Amazon one when it comes?
My Amazon order shipped but with a delivery date for Monday. I delivered it to work too so I won't be able to get it until Tuesday now. Maybe I can hunt down the UPS guy and have him give it to me. Or I'll ask him today if he has anything for my work to bring it to the house since it's the same route.
Heres my chat transcript from Amazon, holding them to it. Status is back to "Shipping Today" but I've been billed.
08:36 AM PST Ratnakar Mouli(Amazon): Hello, my name is Ratnakar . I'm here to help you today.
08:36 AM PST Me: Good morning
08:37 AM PST Ratnakar Mouli: Good morning.
08:39 AM PST Ratnakar Mouli: I see that you are referring to
Nintendo Switch
Right?
08:39 AM PST Me: Correct
08:40 AM PST Ratnakar Mouli: It was supposed to delivery today. Don't worry. It will deliver by the end of the day.
To ensure I will contact carrier department right now.
May I please place you on hold for 2 min?
08:40 AM PST Me: Oh excellent, that is good to hear
Sure
08:41 AM PST Ratnakar Mouli: Thank you
08:43 AM PST Ratnakar Mouli: thank you for staying connected.
08:45 AM PST Ratnakar Mouli: I checked with carrier department, Item is on time.Please wait till end of the day, I also made a request to delivery ASAP.
08:46 AM PST Me: Thanks for looking into it.
08:46 AM PST Ratnakar Mouli: Sure.
Is there anything else I can help you apart from this?
08:47 AM PST Me: No I think thats it
Thanks
08:47 AM PST Ratnakar Mouli: Your welcome
It was a pleasure to assist you with this. Thank you for contacting Amazon.com. We hope to see you again..
Thank you.
I preordered pretty much as soon as it went up at 3 AM.
08:36 AM PST Ratnakar Mouli(Amazon): Hello, my name is Ratnakar . I'm here to help you today.
08:36 AM PST Me: Good morning
08:37 AM PST Ratnakar Mouli: Good morning.
08:39 AM PST Ratnakar Mouli: I see that you are referring to
Nintendo Switch
Right?
08:39 AM PST Me: Correct
08:40 AM PST Ratnakar Mouli: It was supposed to delivery today. Don't worry. It will deliver by the end of the day.
To ensure I will contact carrier department right now.
May I please place you on hold for 2 min?
08:40 AM PST Me: Oh excellent, that is good to hear
Sure
08:41 AM PST Ratnakar Mouli: Thank you
08:43 AM PST Ratnakar Mouli: thank you for staying connected.
08:45 AM PST Ratnakar Mouli: I checked with carrier department, Item is on time.Please wait till end of the day, I also made a request to delivery ASAP.
08:46 AM PST Me: Thanks for looking into it.
08:46 AM PST Ratnakar Mouli: Sure.
Is there anything else I can help you apart from this?
08:47 AM PST Me: No I think thats it
Thanks
08:47 AM PST Ratnakar Mouli: Your welcome
It was a pleasure to assist you with this. Thank you for contacting Amazon.com. We hope to see you again..
Thank you.
I preordered pretty much as soon as it went up at 3 AM.
metsallica
Member
Enjoy. Or whatever. Complete waste of time.
After that, I called them and got even less info and/or satisfaction. Hooray.
Amazon CS said:Me: Hi. This has been preparing for shipment for two days and is scheduled for delivery today before 8PM. However, it has not been shipped and I have no tracking. Please let me know what's going on, thanks. Need this at work today before 5:30PM.
You are now connected to Sashank from Amazon.com
Sashank: Hello, my name is Sashank. I'm here to help you today.
Me: Hi there Sashank; appreciate that
Sashank: Oh My! I'm sorry for the delay, metsallica
I'll be happy to sort this out for you
Could you please help me with the order number?
Me: [ORDER NUMBER]
Sashank: Thank you, metsallica
One moment please
Let me check this for you
Me: great, thanks!
Sashank: I'm working on this for you, metsallica
One moment please
Thank you for waiting, I've checked with the details and I see that the item is currently out of stock
and once the item is available, we'll deliver your order as top priority shipping and the earliest
I'm so sorry for the delay, metsallica
It is due to the inventory issues of the item
Me: I'm confused Sashank
I preordered this the second it was available
Look at my order date
I was among the first people to order the system on Amazon
It says "delivering today"
Please explain
Or direct me to someone who can.
Thanks
Sashank: Alright, I can transfer your chat to our supervisor
Could you please confirm ?
Me: Yes, thanks
Sashank:Sure, One moment please
A Customer Service Associate will be with you in a moment.
You are now connected to Amazon from Amazon.com
Amazon: Hello, my name is Unnisa. I'm a member of the leadership team here at Amazon.com. I'll be happy to help you today.
Me: Hi Unnisa. I was just told that my Nintendo Switch preorder, which is marked for "delivery today" was not available due to stock issues. I preordered my system months ago and was among the first people to order on Amazon
How can there be stock issues?
Where is my order? Why hasn't it shipped
Thanks for the help.
Very frustrated here.
Loyal customer, Prime member, very surprised by this awful treatment
Amazon: I'm truly sorry for the inconvenience you've experienced in these regards
Could you please be on hold for a minute or two while I research this for you?
Me: Yes
Sure
Thanks
Amazon:Thanks for being on hold
I've checked the details of Nintendo Switch order and see that few of our customers has the same issue and due to unforeseen reasons we were not able to ship and deliver the item by their Estimated Delivery Date
Me: What are the unforseen reasons
That is not an explanation
I'd like to know what happened.
Thanks
If you can't provide that, I'd like to talk to someone who can
I'd also like to know when I'll be receiving my order
Amazon:However, in order to help you in these regards, I've upgraded the shipping to One-Day Shipping at no additional cost and now it's scheduled to be delivered by March 4, 2017
Me: The shipping address is my work
I won't be at work on the weekend to pick it up
So that doesn't really help anything, though I do appreciate it
Also, if there are stock issues, how can you ship something out that you don't have
It would be nice to get a real explanation of what is actually happening here
Amazon: I do understand your concern Metsallica but unfortunately at this time we cant ship and deliver the item today itself
Me: Why? You offer same-day delivery in my city
You have Prime Now. You have the ability
It says preparing for shipment and guarantees that it'll be delivered today
So where is it
Amazon: I tried for that but same day delivery option is not available for this oredr
Me: But it's late
Amazon: The fastest option available is only 1 day and I've updated it for the same
Me: I don't understand this
I ordered with release date delivery
I am a prime member
Today is the release date
How is a special exception not an option here?
None of this makes any sense. Why didn't it ship? What happened?
All I'm getting are half-answers and you reading from your script. I know this isn't your fault, but I was counting on this and this is frustrating
Amazon: I completely understand your concern metsallica but unfortunately there's no way to have it shipped out today itself. However, to compensate for the inconvenience, I'll extend your prime membership for 1 month at no cost
Me: Yeah these little niceties aren't really helping. Again, I do appreciate them, but they're not helping. They're making ti worse
it
Now my order page switched from arriving today at 8PM to arriving tomorrow by 8pm
again, tomorrow is the weekend
I will not be here
Nor will I be here on Sunday
This order was placed on January 13th
The very second the Switch went up on your site
It was guaranteed release date delivery
That is today
Amazon: Once the carrier gets assigned and once the package gets shipped out, you may contact the carrier and take delivery by tomorrow
Me: Not tomorrow
I will not be available over the weekend
I'm going away this weekend
Amazon: I do understand your concern but as informed above, it cant be delivere dtoday
Me: And people were depending on me to bring this on the trip
Amazon: delivered**
Me: And now I can't
Because of you guys screwing something up I still haven't gotten an explanation on
Upgrading my shipping to make it SLOWER THAN IT WAS SUPPOSED TO BE is not a fix
Giving me a month of prime, which is a few dollars, is not a fix
I was counting on this, and you guys messed up and can't even tell me why or how
At least if there was an actual explanation I might be able to accept it.
But the first guy told me the system I PREORDERED on January 13th WASN'T IN STOCK
Amazon: As informed above there was some problem in shipping this item to our customers because of which few other customers also getting it delay
Me: What is the point of a preorder if not to secure stock
Why does a preorder system exist
"some problem"
yes
right
that explains nothing
Who can I talk to that can actually tell me what went wrong
Clearly you can't
And again, I am not trying to take my frustration out on you. You don't deserve that, and this is NOT your fault. I get it. You have a job, and you're following your instructions. But I'm getting half-answers here and am extremely frustrated, and you're the only person I can talk to about this.
Amazon: I really do appreciate your understanding in these regards
please do understand our limitations.
Me: I do understand them
But there has to be somebody I can talk to who can make exceptions and provide real,actual explanations
Amazon: metsallica, please do understand that there are many other customers who got delayed for this and unfortunately I cant upgrade your shipping more than q day shipping
1 day shipping***
Me: Right. But I still don't know WHY the order hasn't shipped
And again, I will not be here to receive the upgrade, which is actually a downgrade
Because it's a day late, it's not 1-day shipping. It's 1-day late shipping
The first guy I talked to told me there were STOCK issues
How can there be stock issues with a preorder placed on 1/13
I placed a preorder to SECURE stock
Isn't that the point?
Amazon: metsallica, please do understand that there are multiple parameters on which Estimated Date gets assigned
Me: this was guaranteed release date delivery
so one of the parameters is "the guarantee is a lie?"
Amazon: and unfortunately we are not able to deliver it to you by its actual delivery date
Me: why did my order page say delivering today by 8PM until you updated it to tomorrow?
Amazon: metsallica, your oredr was stucked and that's teh reason I had to upgrade it
Me :It was stuck?
What does that mean, exactly?
Amazon: yes
Me: Stuck where, why, how?
Amazon: It was stuck in shipping
and hence I had to upgrade the shipping method to have it shipped out smoothly
Me: Do you have the ability to transfer me to someone in the CS department in Seattle? Over the phone?
Amazon: please be on hold. Let me check this for you
Thank you for being on hold
I see that currently US agents are not available for transfer
Me: OK. Well, I'm getting nowhere here, sadly, so I'll try calling them myself
Thanks
Amazon: Is there anything else I can help you with today?
Me: Nope. Even though there wasn't anything you could do, and this ended up just making me more frustrated, I do appreciate you trying
Amazon: We appreciate your understanding in these regards. Thanks for contacting Amazon. Have a good day!
Amazon from Amazon.com has left the conversation.
After that, I called them and got even less info and/or satisfaction. Hooray.
You can't return the special edition as the regular edition because it has different box art and UPC code.
NOLA_Gaffer
Banned
My Neon console just arrived from Amazon via UPS.
Now I get to stare at the box for the next seven hours until I get off of work. Hurray.
Now I get to stare at the box for the next seven hours until I get off of work. Hurray.
Oh wow I thought about buying digital for Zelda since I have eShop credit but decided just to get physical. Free same day delivery so I should be getting it today. I couldn't even order the Switch version since it went out of stock before.
yeah just contacted Amazon to make sure as i had the same happen with my PS4 that was preordered the first day preorders were available. They told me my order is getting delivered today by the amazon fulfillment center which is a hour away from me. as my order switched to shipping now early this morning. As i would have thought so people who have shipping by 8pm there's still hope.
Darklor01
Might need to stop sniffing glue
NOLA_Gaffer
Banned
Take it out, set it up, kill the battery on your desk, charge it.
...kill the battery?
MiddeSummer
Banned
Hey, ask which facility your order is currently at. Moreso, ask for the last location of the last shipping update. If it's within your city, get the contact for that facility, call and ask for the supervisor. Explain your situation and see if you can't do a pick up there directly. Be polite but firm
. They will still be around after your quitting time, so it may be possible that they will work with you.It's at least an option. Keep in mind they're probably getting a number of calls and requests for pickup (which isn't really allowed). Good luck dude.
Option 2 is grab one from target this evening and get a refund on the Amazon order. Good luck again, enjoy your trip, regardless :0
gcncontroller
Member
Zelda got delivered today, earlier than expected considering it's the USPS. Guess I can lick the catrtidge when I get home lol
Did they charge your credit card?
enbred
Banned
Free same day delivery, how?
Even with paid one-day delivery it tells me arrives tomorrow.
metsallica
Member
Not a bad idea, I'll give it a shot. Thank you!Hey, ask which facility your order is currently at. Moreso, ask for the last location of the last shipping update. If it's within your city, get the contact for that facility, call and ask for the supervisor. Explain your situation and see if you can't do a pick up there directly. Be polite but firm
It's at least an option. Keep in mind they're probably getting a number of calls and requests for pickup (which isn't really allowed). Good luck dude.
Option 2 is grab one from target this evening and get a refund on the Amazon order. Good luck again, enjoy your trip, regardless :0
They did, yes. Yesterday.
crooked spin
Member
ughhh my shit just got delivered and I have to sit here at work for 6 more hours D:
EazyWeazy3
Member
If you're gonna be in the South Bay at all this weekend (San Jose) I have a Neon that I'm going to return to Best Buy. I'm sticking with Grey. Not trying to make anything on it.
PM me if you're interested.
Just as a follow up to this. I now just got a notification that these shipped, and now are showing "Arriving tomorrow by 8pm."
Fucking hell, Amazon.
PMed
GeorgioCostanzaX
Member
Going to pick mine up after a meeting close to my GameStop: I feel like inviting colleagues at my work campus to try it out via slack and make new friends lol.
[edit] our offices are huge.
[edit] our offices are huge.
Whereabouts?
Syracuse New York
I'm in Rochester (when I'm not at GDC). Think we could work something out?
Amazon has several distribution centers in my city and they usually use their own delivery service when doing same day. I know they give out free same day when you hit a certain price point.
gray_fox224
Junior Member
Amazon here. Picking mine up at the parcel facility.
So there's all kinds of screwiness here. So now that I have a tracking number, I can see this:
So...the saga continues. I'm going to put about 20% odds that this thing actually shows up today.
Meanwhile, my pro controller has been out for delivery for a while (it's coming from Best Buy) and should be here any time now.
So it seems like something is going on here, and the tracking is several hours behind. Talking to Amazon on the phone just now, they told me that it is still scheduled to be shipped by 8pm today, but the status was updated to show that tomorrow would be the guaranteed delivery if it doesn't get delivered today. Which is still bullshit but basically means it's not 100% not coming today. They told me they would keep tracking the item's status and as soon as USPS updates their tracking to show that they have the item, they can request that it be expedited and delivered today.
So...the saga continues. I'm going to put about 20% odds that this thing actually shows up today.
Meanwhile, my pro controller has been out for delivery for a while (it's coming from Best Buy) and should be here any time now.
Ghost Rider
Member
Just got off the phone with Amazon. What a waste of time. Will never preorder again. Canceled the order. This morning I was told I would definitely have it today. Then that story changed to Monday. Ridiculous