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[Forth]

This is the answer.
Never click links in any emails.
Always go to the browser and input the Url yourself.

I think I misjudged that thread. I think what created the email being sent was because I I accidentally entered the wrong password when accessing my account on the web.
It must think your account is being hacked and send an automated email advising you to change your password.
Apologies.

 

[Forth]

Well that would make sense, but who knows. If not I guess grey market keys are more harshly looked at from Sony. Probably a key you bought was revoked for an unknown reason or if you use too many keys from outside your region it flags the account, it flagged back to your account since you implemented it as other have said before.

All of the keys I used were advertised as being from UK region.

 

[bitbydeath]

I think I misjudged that thread. I think what created the email being sent was because I I accidentally entered the wrong password when accessing my account on the web.
It must think your account is being hacked and send an automated email advising you to change your password.
Apologies.

I would still recommend calling Sony and speaking to them over the phone to sort everything out.

 

[Forth]

I would still recommend calling Sony and speaking to them over the phone to sort everything out.

Thank you for your support but every time I call I just hit a brick wall and the just outright refuse to tell me anything other than the account was permanently suspended for fraud. They refuse to elaborate on that any further.
It's honestly been the most frustrating customer service experience I've ever encountered in my entire life.

 

[Kenneth Haight]

This has me thinking, what about shopto? I get all my codes from them as they are 15% off, most of the time.

Same here. Never had any warnings or issues etc.

 

[OuterLimits]

Gotcha. Well....not sure what posting here is going to do other than just get frustration off your chest. I could understand that as well though.

I think most of us would be extremely frustrated in this situation. Having 600 games going back to the PS3 days means OP spent a ton of cash in the PlayStation ecosystem.

Yes, the vast majority getting banned probably did something pretty blatant to warrant it. However, since Sony has many millions of customers, it is pretty much a guarantee that a few are getting incorrectly banned. What makes it far worse though is Sony has terrible customer service. It seems even getting answers to why a ban occurred is sometimes difficult to achieve. Actually overturning an incorrect ban seems nearly impossible.

 

[Topher]

I think most of us would be extremely frustrated in this situation. Having 600 games going back to the PS3 days means OP spent a ton of cash in the PlayStation ecosystem.

Yes, the vast majority getting banned probably did something pretty blatant to warrant it. However, since Sony has many millions of customers, it is pretty much a guarantee that a few are getting incorrectly banned. What makes it far worse though is Sony has terrible customer service. It seems even getting answers to why a ban occurred is sometimes difficult to achieve. Actually overturning an incorrect ban seems nearly impossible.

At the very least, a clear explanation of why someone was banned should be provided. That seems to be a common complaint from those who have had to deal with this situation. Sony's shitty customer service is well documented.

 

[Kerotan]

I'm asking because you can't purchase codes directly from Sony to distribute, so the codes available on CDKeys aren't ones that can be bought separately with a credit card to distribute and therefore can't be charged back. So, purchased PSN codes off CDKeys should technically be fine.

People with a lot of money could partner with them. Let's say 1 million into a CDKEYS account. On order CDKEYS use that money to purchase codes through PSN directly and send them to the paying customer. Discount offered, CDKEYS take their cut and the remainder back to El Chapo who now has legal tender.

 

[bitbydeath]

Thank you for your support but every time I call I just hit a brick wall and the just outright refuse to tell me anything other than the account was permanently suspended for fraud. They refuse to elaborate on that any further.
It's honestly been the most frustrating customer service experience I've ever encountered in my entire life.

Bizarre, is that a real person you can reason with or a robot? I can't understand it would be difficult speaking to a real person.

 

[GHound]

At the very least, a clear explanation of why someone was banned should be provided. That seems to be a common complaint from those who have had to deal with this situation. Sony's shitty customer service is well documented.

They don't want people to know what explicitly will get them banned because corporations love chilling effects. If the thought of getting banned is enough to prevent you from doing something disadvantageous to them then it's ultimately working how they want it to.

 

[Kerotan]

If this is what happened and was possible then I would do it but they're not even giving me the option.

But it's over 6 months ago so you've lost this option.

 

[moogman]

But it's over 6 months ago so you've lost this option.

It's only over 6 months because Sony have said nothing. Sony's system is setup to not share any information or discuss anything with you so they can control the whole situation.

 

[ArtHands]

Valve can and has nuked entire accounts for using vpns to circumvent the store's regional pricing. It's why whenever someone asks about how to go about activating a region restricted key on steam, I tell them to not even open the store page, have it default to library view and don't touch anything else.

No. Valve may only "restrict" your account.

Steam Support :: Region Restrictions on Steam

help.steampowered.com

No, using a proxy or VPN to disguise your location is strictly against the Steam Terms of Service and may result in restrictions on your Steam account. If you attempt to redeem a region restricted game and your location is inconsistent with your past Steam activity, a warning will appear as shown below:

 

[Illyria]

Regarding whether it's legal to take digital games away. Maybe it needs to be challenged all the way up to the highest courts in the land with no settling. It'd take years & a lot money but if that kind of treatment can be blocked for good it's worth it.

I've been of the opinion for several years that no site or service should be allowed to ban anyone without warnings & if they do they have to list a reason & the offense. The courts & populace have disagreed unfortunately. Then things like this happen or even people cheer it on.

 

[N30RYU]

The joke about it is that if you hadn't canceled the Concord pre-order... they would have refunded to you the game once they closed the servers...


If this ever happens to me and I loose all my digital games I would make a one way trip to japan to see them in person.

 

[Reizo Ryuu]

No. Valve may only "restrict" your account.

bruv that's about redeeming a gift or key, go ahead, try and actually making a purchase on the store itself with a vpn if you don't think it will result in you losing your account; spoiler alert, people have already lost their accounts for this.

 

[ArtHands]

bruv that's about redeeming a gift or key, go ahead, try and actually making a purchase on the store itself with a vpn if you don't think it will result in you losing your account; spoiler alert, people have already lost their accounts for this.

It clearly says VPN in the sentence I quote from the link

 

[Forth]

Thanks for all the help and support everyone.
I've hit a brick wall with their support so I've asked for all the information they have on me through this link:
https://privacyportal.onetrust.com/...3da3e47/c9e7b65c-0d7e-4ca0-a13c-f4b3bd713204/
I'm hoping that I once I have this information I will be able to see what went wrong and would have influenced their decision to permanently suspend my account.
I'm hoping it will include all transaction IDs etc.
If it was a flagged CDKeys code then I'll let you all know and hopefully a gaming publication will pick up on it too so it doesn't happen to anyone else.
I've come to accept that my account is gone and I'll never use a Sony owned product or content ever again.

 

[Kenneth Haight]

I've come to accept that my account is gone and I'll never use a Sony owned product or content ever again.

 

[poodaddy]

Thanks for all the help and support everyone.
I've hit a brick wall with their support so I've asked for all the information they have on me through this link:
https://privacyportal.onetrust.com/...3da3e47/c9e7b65c-0d7e-4ca0-a13c-f4b3bd713204/
I'm hoping that I once I have this information I will be able to see what went wrong and would have influenced their decision to permanently suspend my account.
I'm hoping it will include all transaction IDs etc.
If it was a flagged CDKeys code then I'll let you all know and hopefully a gaming publication will pick up on it too so it doesn't happen to anyone else.
I've come to accept that my account is gone and I'll never use a Sony owned product or content ever again.

You should also try contacting the consumer protection agency of your country, whatever they might be called there, and it wouldn't hurt to file a complaint with the Better Business Bureau too. Sony's too big to really care or be affected by these avenues, but at the very least it could get you more information.

 

[demigod]

I sold my PS5 after two years and I'm returning my Xbox Series X after my disappointment with Starfield.
I can't believe that the Switch is my favourite console this generation, I honestly can't believe it.

 

[rofif]

Op F Forth you didn't learn anything?
Going from one console digital ecosystem to another ? You think it will be different this time?

Only. Only buy physical games if they are available. If not and you have to get digital, wait for discount.
If you don't want physical, the. At least get a pc. On steam you have access to your files.

 

[Goalus]

I've come to accept that my account is gone and I'll never use a Sony owned product or content ever again.

Good decision.

 

[Maddoxswe]

A serious question here, can this happen on Steam? What if my account is being locked there for various reason do i loose all my games then?

 

[xrnzaaas]

A serious question here, can this happen on Steam? What if my account is being locked there for various reason do i loose all my games then?

Any digital account with its library can be lost, even with 2FA enabled. All it takes is clicking on a false link to provide them with a received code.

The difference is how customer support can handle the problem. In some stores they probably won't help you in that situation, in others they may after you provide them enough proof that your account was stolen.

 

[Forth]

I sold my PS5 after two years and I'm returning my Xbox Series X after my disappointment with Starfield.
I can't believe that the Switch is my favourite console this generation, I honestly can't believe it.
That post is dated 2023. I purchased a new PS5 soon after so that I could play Destiny 2 and its expansion Final Shape.

 

[Forth]

Any digital account with its library can be lost, even with 2FA enabled. All it takes is clicking on a false link to provide them with a received code.

The difference is how customer support can handle the problem. In some stores they probably won't help you in that situation, in others they may after you provide them enough proof that your account was stolen.

Also there's no good guys here when it comes to corporations. They may seem great now but they can change their terms and conditions anytime and you'll need to accept them to continue using their account.
What we need is laws that protect our digital content but I think that's our biggest issue right now, there's far to many loopholes.
Personally I've just learned the valuable lesson and I'm ashamed to admit it but I really should have known better.

 

[RoadHazard]

I can't believe this would not be illegal in the EU (which I realize you're not in). Restrict your account so you can't make any new purchases or play games online etc, sure, but just taking away your purchased games with no explanation? It just cannot be legal.

And the UK was in the EU not that long ago, so I'd think consumer protection would still be pretty strong there?

 

[Forth]

I've currently sent a request to SCEE DPO for all data they have on me and if they don't respond within thirty days I can report them to the ico.org.uk.
But I'll see how it all plays out because I'm just a tiny fish in a big pond and once you get involved in all this bureaucratic bullshit then you just end up running in circles and they know it.

 

[Forth]

Okay, I just received this email this morning but it still doesn't say what breach of the terms and conditions I carried out, this is so frustrating.

 

[Maddoxswe]

Okay, I just received this email this morning but it still doesn't say what breach of the terms and conditions I carried out, this is so frustrating.

Excuse my language but fuck them. Damn!

 

[Bojji]

You are guilty but they won't even tell you what your "crime" was. What a fucking joke.

 

[DenchDeckard]

I've come to accept that my account is gone and I'll never use a Sony owned product or content ever again.

I don't blame you tbh, try to buy physical. I still hope you get it sorted. Can't believe they won't tell you what you did wrong.

 

[struggler_guts]

"Since there has been no mistake in the decision"

EXPLAIN MOTHERFUCKERS DAMN

 

[Bojji]

They are operating outside of any law. It's THEIR online system on THEIR console but money they basically stolen from OP (and many others) wasn't theirs.

Shit like this justifies piracy...

 

[Kerotan]

That's what you get for Brexit muthafucka.

 

[near]

Okay, I just received this email this morning but it still doesn't say what breach of the terms and conditions I carried out, this is so frustrating.

This might be a tough pill to swallow, but I don't think you're getting that account back. If they've already reviewed it and decided to uphold the suspension, further communication with customer support probably won't help, they'll just keep repeating the same thing.

Your only real option is to request your account data, which should clarify what actually happened. Once you've got your data, if you find substantial grounds to appeal, and you have solid evidence that you didn't violate the Terms & Conditions or Code of Conduct, you can try escalating it again.

Not sure if it has been explained yet, but you request your data here:

 

[Toots]

I'm sorry to read this F Forth and I hope you are able to get a happy resolution.

Didn't you read the EULA ?
The type of prostate massages that Sony gives to its customers unfortunately doesn't include release...

I'm in the same boat and they abruptly end my chat very rude

You are not in the same boat.
You conspired to organize a worldwide network of evil ps5 linked to the same psn account, working 24/7 at undermining the very foundations of western civilisation, like your mentor Saddam Hussein did in his time.
I was onto you then, im still onto you now

As good as an NSA operator as i am, im still too dumb to link posts directly so

https://www.neogaf.com/threads/banned-for-using-photo-mode-psn-update-banned-for-compromised-console-not-using-photo-mode.1677961/post-269867703

 

[Bojji]

This might be a tough pill to swallow, but I don't think you're getting that account back. If they've already reviewed it and decided to uphold the suspension, further communication with customer support probably won't help, they'll just keep repeating the same thing.

Your only real option is to request your account data, which should clarify what actually happened. Once you've got your data, if you find substantial grounds to appeal, and you have solid evidence that you didn't violate the Terms & Conditions or Code of Conduct, you can try escalating it again.

Not sure if it has been explained yet, but you request your data here:

Will he even be able to log in here?

 

[moogman]

Will he even be able to log in here?

Probably not, but earlier on this page F Forth said he'd contacted the DPO which would amount to the same thing and end up in the same place.

 

[Burger]

Sony's terms of service do not remove their obligations under the law. If you truly did nothing incorrect, then make a small claims court filing against them. It doesn't cost much and would force them to pay attention.

 

[near]

Probably not, but earlier on this page F Forth said he'd contacted the DPO which would amount to the same thing and end up in the same place.

Has he tried to access the account via the website? I don't see why they wouldn't be able to login here. F Forth please let us know if you can or not, I'm curious now.

 

[gooner4life_uk]

If you haven't emailed the UK CEO then stop posting about it until you do.

 

[demigod]

I sold my PS5 after two years and I'm returning my Xbox Series X after my disappointment with Starfield.
I can't believe that the Switch is my favourite console this generation, I honestly can't believe it.
That post is dated 2023. I purchased a new PS5 soon after so that I could play Destiny 2 and its expansion Final Shape.

Yeah but did you wipe the console clean of your account is the question.

 

[Draugoth]

I read the other thread by OP. He mentions that Sony sent him an e-mail to recover his account and he clicked on it to change his password. He also mentioned that 2FA didn't activate when he did that. Maybe he fell victim to phishing as recently I also received a similar e-mail, but didn't click on the link as I never asked to change my password and I only use unique password for PSN.

The e-mail in my case looked legit (the address is said to be used by Sony), but I believe it was a spoofed e-mail.

No one actually changed my password. So, I was correct in ignoring that e-mail.

In thay case he needa to find a way to to contact Sony.

Otherwise legal action, this is possible where i live, idk about where OP is.

 

[I'm nobody]

Has he tried to access the account via the website? I don't see why they wouldn't be able to login here. F Forth please let us know if you can or not, I'm curious now.

The ban is so extreme you can't even buy from PlayStation direct nor log into any sony account

 

[Forth]

You are guilty but they won't even tell you what your "crime" was. What a fucking joke.

This is what I don't understand.
When you commit an offence you then have the right to see the evidence of that offence so that you can build a defence against that evidence if you 100% believe that you either did not commit that offence or intentionally did not commit that offence.
If it was a dodgy CDKEYS wallet top-up code than I could trace my valid credit card transaction to the purchase of that code and hopefully start to build a prosecution case against CDKEYS.
The whole situation is bizarre to say the least.

 

[calistan]

This might not be hugely helpful to the OP, just my own anecdote to illustrate how easy it is to unknowingly buy stolen goods from a key reseller, and possibly end up banned.

I bought a bargain Xbox copy of Red Dead 2 from cjs-cdkeys, a store I'd used several times before. A couple of weeks later, the game would no longer launch, and on further investigation it turned out that the purchase had been made and later refunded at full price via a credit card in Asia. If I had already finished the game, I would never have known.

The store eventually gave me a replacement, and this one was even dodgier - it came with a Microsoft account that had previously been used and had somebody's CV and job application letters in it.

Also, one time my wife had her bank account charged to buy a PC game in Germany, which I suspect ended up on a key reseller's site.

There are good deals to be had, but the risk is significant. At least in my experience Microsoft doesn't take a giant shit on your entire game library if you buy from the wrong people.

 

[ArtHands]

A serious question here, can this happen on Steam? What if my account is being locked there for various reason do i loose all my games then?

Even if your account got lock you can still play your purchased games offline.

The only way to lose all your games on Steam is if you delete your account, but Steam will require comprehensive proof of owership, as well as a 30 days period before the account is actually deleted.

 

[mayham2199]

You should also try contacting the consumer protection agency of your country, whatever they might be called there, and it wouldn't hurt to file a complaint with the Better Business Bureau too. Sony's too big to really care or be affected by these avenues, but at the very least it could get you more information.

I filed a report against Sony with the BBB and I'm not joking they called me about it.

edit: actually now that I think about it I can't remember if it was the BBB or not. All I know is I filed a complaint somewhere against Sony and I was shocked when they reached out to me about it.