Yeah, people shouldn't be attacked on their social media, but it's the internet. Ignore it and move on. People who break down about this and how things should be just seem like their preaching for no reason other than to pat themselves on the back. "The world should be peaceful and no one should go hungry!" Cool dude, agreed, but not very realistic. Maybe preach about something more approachable.
I am not going to feel bad about people who are bad at their jobs not having jobs anymore though. Your job isn't a right. Show that you have the skill set needed to deliver a good product or be replaced. Maybe this guy should preach about implementing training opportunities to build these devs skills instead of social grandstanding about twitter.
Game companies do it to themselves.
They want to be social, they want feedback, they got oodles of employees at head office gabbing about games, they got their Twitter handler posting stuff everyday, their website has a dedicated forum etc.... Hey, you want to chat with customers then prepared to get it all - good and bad. Cant be a sourface and only expect good comments. Only manchildren expect that. If Mother Teresa was still alive and had a YT channel, even she would get some hateful comments here and there. Who cares.
If they dont want negativity, then make a good product, dont interact with gamers much and shut your mouth. Gaming companies always seem to have a figurehead spokesman kind of guy (CEO or a senior director) who represents the company. And if they got a loudmouth guy, then too bad. As gamers make remarks, that guy probably will back. And that's a bad cycle to be in as the only side that really gets hurt is the company side as gamers will pile on.
McDonalds, Nike, Apple, car makers, Coke and Pepsi etc..... all make stuff exponentially more popular, have shitloads more employees, bigger companies, bigger product lines than any game maker. Somehow I dont get a sense out their 100,000+ employees strewn around the world they got people at head office yapping with customers and customers angrily grilling back like gaming. When there's a major event with a shit product made, you'll never get smack talk back from these kinds of companies back at the customer.
But a video game company will do that where they always seem to have a viewpoint it's the gamer that's wrong first before them.