We deeply apologize from the bottom of our hearts for the great inconvinience we have caused with the timeout errors and the emergency MTs. As of this emergency MT, (June 8th 3pm JST) we are adding more servers as well as making repairs. However, when the server is stressed by the heavy traffic, timeout errors are expected to occur. We are deeply sorry for this and hope that you understand the situation.
From here on will be explanation of the situation
It has been 4 days since the game launched, we peeked into download numbers, at least 1.2mil people have downloaded SINoAlice. Thank you very much.
The number of downloads is roughly 10 times the number of pre-registerees (500k). Normally, the number of downloads within the first few days of launch would only reach about 30% of the number of pre-registerees.
The dev team has been performing large scale reinforcements and tunings to the servers since launch day, they are also continuing to improve the servers as we speak.
However, most of the communication/timeout errors that are currently occuring only occur when the server is on a high-load/traffic state, where many simultaneous accesses are taking place. which also makes it difficult to investigate the cause and fix things during maintenance.
And for that, we have decided that it was essential to deal with the issues repeatedly deal with the problems detected in real-time in an operational state(hence the emergency MT's), this was the shortest route in resolving the issues.
Based on this desicion, we have arrange the absolute maximum number of personnel and carry out repairs to make the service more practical (or a super-stable-playthrough for players). In addition, we have made it so that the servers are able to handle the large traffic from the (rerolls) first gacha in the beginning of the game.
From here on out, the game may continue to face unstable scenarios (timeouts etc), we will hold emergency MTs for ressolve that and because of all that, we thank you from the bottom of our hearts for you, the players to understand our situation (as well as reading this notice).
This has been a report to truly tell you, the players, of the actual situation.
We deeply apologize from the bottom of our hearts for causing such inconviniences and troubling experiences. We plead of you to understand and cooperate with us