Yeah. I am not surprised they spy on their customers. But the making money while doing it seems even lower.
That's hardly surprising. Everybody watch Google make billions in adverts and wants to do the same. I mean, your service providers know more about you than Google. Everything you do go through their network. They don't want to become low margin commodity resellers.
Back in the days, we use to sell features to the telcos like Call Id, Call Waiting, 3 way calling, etc... Nowadays they ask for stuff like deep packet inspection technology and analytic tools to make heads of the data. They just haven't figure out how to turn this into money because, they don't know where to shove their ads. That's why AT&T needs to buy Warner, but in the interim, why not make a few bucks selling your data to the government?