Early access code should be working; 18 character or 20? The 18 digit code needs to be redeemed on the Stormblood Pre-order site, which will give you a 20 character MogStation code.
Fuck. It's 20 digits and I follow the steps carefully but it says invalid code Is SE customer service good about getting these things resolved if you email them?
*edit* is it possible that because I bought FFXIV ARR & HW on steam, and then bought the PC version a digital download (non-steam I guess) on the SE store (because it wasn't up on steam back when pre-orders went up), that my early access code (or even SB PC code) isn't compatible with my account which is on steam? Like do they differentiate between Steam and PC not steam as two separate platforms?