The characters were likely one of the smaller footnotes on why the game crashed and burned.
The price point, an absolute lack of anything unique to separate it from the glut of other similar games in the market etc contributed more, if not equally.
I'm sure there are examples peppered through out numerous recent threads for games like Horizon etc too, but this is one that I remembered.
1. 'ugly as fuck' DEI look
2. Following up with an example of how to 'fix' it from twitter by replacing the character models face, which is in line with the games artistic aesthetic, with a photo realistic one ..... oh and giving her a boob job as a way to 'fix' the protagonist.