Support NeoGAF

[Mayar]

Losing access to your entire digital library due to a ban should be illegal, regardless of the platform. This is insane.

It should be, but it won't be. It's all written in the user agreement, which no one reads and everyone agrees.

In this case, I would recommend contacting Reddit - Stellar Blade, since the ban was received through their game. If possible, interest their community manager, most likely they will ask to provide all the information and a screenshot. But I think if they don't see anything scary in your post, they will be able to make a request to Sony and unblock your account, provided of course that you didn't write any nonsense in the post =)

 

[duck_sauce]

I've been permanently banned from PlayStation Network for using the official photo mode in Stellar Blade. Apparently, the automatic upload feature flagged my harmless screenshots as explicit content.
Despite multiple appeals, Sony has refused to lift the ban. This has resulted in the loss of over £40,000 worth of games and complete access to my PSN account.
It's truly absurd that a simple use of an in-game feature could lead to such severe consequences.

In what angles did you take the pictures?

naughty

 

[NeoIkaruGAF]

I’m sure more than one person online would react with “well that’s what you deserve for playing your sexist games”.

That said, I find it very hard to believe it was a snapshot from a game that explicitly allows you to take… uh, risqué pictures the one thing that got you banned.

 

[Skifi28]

That's why i buy digital games (usually) when they are dirt cheap and on multiple platforms (Steam, EGS and even on fucking EA launcher and Ubisoft Connect) - I don't trust any of those motherfuckers.

If they ban me? I will just...

Yeah, unfortunately a single bulletproof solution doesn't seem to exist, which is maddening in this day and age. I'm not sure even physical media can save you if someone really wants you out, there's also been rumors about platform holders being able to brick your console. Laws to protect consumers from such situations are needed yesterday, but most politicans struggle to even use the internet let alone understand it.

 

[Cakeboxer]

That can happen on Xbox too. Turn off the automatic upload feature.

With Xbox it's at least easy to talk to a human being. At least in my peasant times chat or phone support was excellent, remote access included.

 

[Portugeezer]

No thanks I'm not uploading ever again and plus I can't even access the psn to receive the image

Is this a troll thread? Turn on your PS5 and take a picture on your phone.

 

[Pegasus Actual]

Well OP I hope you learned a valuable lesson.

I'm still pissed about an unjust permaban in Black Ops Cold War over three years ago that pretty much permanently derailed my COD career. I suppose I probably spent a few grand on the franchise, I double and triple dipped on the majority of the yearly COD release to play with different friend groups in the pre-crossplay days. Activision support gives zero shits. I did only lose CW access, including single player which I hadn't played yet. Aside from that I still have access to all the other games as they do per game permabans. But the indignity of the whole thing has made it that I didn't load up any COD for 3 years until I tried the new Blops on GamePass, but only played a couple of hours solo. My friends that are still on COD ignored my Discord posts for the most part and apparently have all splintered into new groups or just left the game themselves so there's really no going back at this point anyway.

With 60k spent you might actually be able to get some social media traction, but aside from public pressure, yeah they give zero fucks. These companies treat every customer like scum. 20 years of purchases means jack shit to them.

 

[Z O N E]

So they allow the game to release on the console.

They allow photomode in the game.

But they don't allow you to take photos of the characters in the game using the photomode they allowed.

Yeah, go sue them. If that content is not allowed to be uploaded, then why do they allow photmode in games that have that content.

 

[Guilty_AI]

Cant log into the app to get it
It's her and lily sticking tounge out at each other and lily doing a heart gesture over steller chest

So them tongue kissing while Lily fondles Eve's breast. I know its embarassing but that pic may get the attention you need, your account is more important. GIVE IT TO US.

 

[RoboFu]

It looks like permanent bans are usually only made for repeat offenders?

Sonys rules on photos is pretty much " whatever we think " more than actual rules though.

 

[Mattyp]

It should be, but it won't be. It's all written in the user agreement, which no one reads and everyone agrees.

In this case, I would recommend contacting Reddit - Stellar Blade, since the ban was received through their game. If possible, interest their community manager, most likely they will ask to provide all the information and a screenshot. But I think if they don't see anything scary in your post, they will be able to make a request to Sony and unblock your account, provided of course that you didn't write any nonsense in the post =)

100% illegal in Australia, and it would be illegal in the EU as well. Not sure how it’s legal where op lives US yes UK I don’t think so. User agreements mean fucking nothing it does not supersede jurisdiction law.

The issue is Sony has the worst customer support on the planet and you cannot talk to a physical person.

 

[RagnarokIV]

So them tongue kissing while Lily fondles Eve's breast. I know its embarassing but that pic may get the attention you need, your account is more important. GIVE IT TO US.

Sounds so good I need this, I want the photo so I don't have to get banned trying to make my own.

 

[Arcane0ne]

This reminds me of one day playing cyberpunk on xbox, I made a random video of something that was happening in the game and they deleted the video because in a billboard of the game there was a butt or something similar.

 

[Punished Miku]

Sounds so good I need this, I want the photo so I don't have to get banned trying to make my own.

Banned from PSN for pro-LGBT picture. Email Kotaku and Polygon.

 

[Salmonboy]

Holy fuck

"worth" that is

 

[Toots]

They added it up and it's over 60k

There's more money on his psn account than on my savings account

 

[lh032]

ok that is fucking stupid, i mean if they dont allow you to upload these photo why allow photomode in the first place? thats just stupid.

if i were you i would blast out at social media and lodge any complains against them

 

[Guilty_AI]

Banned from PSN for pro-LGBT picture. Email Kotaku and Polygon.

Sony and Hermen Hulst confirmed hate LGBTQz+++. Time to cancel them

 

[Kerotan]

I've added all my account transactions up as I keep every email £61234 of digital content lost and subs since first day of PS3 days

Have you talked to them on the phone? That's the only way to plead your case.

 

[baphomet]

As always, there's far more to this story.

 

[DJ12]

For clarity the pictures should be shared so we can all make a fair judgement.

Ahem....

 

[Guilty_AI]

As always, there's far more to this story.

The only way i see there being more to this is if OP received warnings and temporary bans before. Doesn't make it any less stupid that he gets a ban for using a playstation feature (accidentaly) on an unmodified sony-sponsored game.

 

[I'm nobody]

Is this a troll thread? Turn on your PS5 and take a picture on your phone.

Real deal man upload screen shots of steller blade auto and try for ya self if u want proof

I won't joke over something like this I'm saving a lot of you from my mistake

The screen was steller and lily tongues out heart gesture over her clevage
In game screen shots from official photo mode with dev stamp off
App picked it up as explicit images

 

[Bert Big Balls]

Btw I'm nobody , if you could at least reproduce the picture in-game, that would help boosting attention to your case. Its sad but as other people said, getting online attention is one of your best bets. Post this on asmon subreddit or the stellar blade sub or wherever it may get attention (not playstation subs since i've a feeling they'd try to shift the blame on to you given the levels of fanboyism there)

I was thinking the same, this is the exact thing Asmon would do a video on.

 

[Giallo Corsa]

Real deal man upload screen shots of steller blade auto and try for ya self if u want proof

I won't joke over something like this I'm saving a lot of you from my mistake

The screen was steller and lily tongues out heart gesture over her clevage
In game screen shots from official photo mode with dev stamp off
App picked it up as explicit images

Take a picture of your screen with your phone man, c'mon it's not hard...

PS: please don't be a troll, I really hope this is not some type of online trolling /grifting/console war BS that we all have fallen for...

 

[Griffon]

Losing access to your entire digital library due to a ban should be illegal, regardless of the platform. This is insane.

Thing is, it is actually illegal.

Any lawyer would take on such an easy win for free.

(TOS don't mean jack shit in court)

 

[Putonahappyface]

Go to twitter OP, getting attention over there is your only shot at getting it reversed. Make sure to tag playstation and warn people about the digital future and buying digital content on the PS Store.

I will say this though OP, while your perma ban seems unjustified (if things are really as you said), I cannot feel sorry for your £40,000 of lost content because you chose to buy all that shit digitally, you chose "You'll own nothing and you'll be happy" and I have zero sympathy for people who do that.

I'm anti digital media, but that's just ridiculous and uncalled for.

 

[rofif]

This for real?!
It’s my fucking screenshots. What’s it to PlayStation what’s on them ? It’s not even nudity.

And you can’t even get the games you own?

Yeah physical is the only way. F these accounts and psn.
Can you at least patch your games on discs ?

 

[Guilty_AI]

Real deal man upload screen shots of steller blade auto and try for ya self if u want proof

I won't joke over something like this I'm saving a lot of you from my mistake

The screen was steller and lily tongues out heart gesture over her clevage
In game screen shots from official photo mode with dev stamp off
App picked it up as explicit images

we just want to see the photo because we're horny it'll help you getting social media attention, its not about you showing proof or anything

 

[ManaByte]

Auto uploads to ps app flagged it

No offense, but this makes zero sense. The auto app uploads are private. They aren’t posted anywhere for anyone to see unless you download and share them. It’s basically a cloud drive for yourself on the app.

 

[Punished Miku]

No offense, but this makes zero sense. The auto app uploads are private. They aren’t posted anywhere for anyone to see unless you download and share them. It’s basically a cloud drive for yourself on the app.

Its happened on Xbox as well. There were threads here about it.

 

[ManaByte]

Its happened on Xbox as well. There were threads here about it.

The difference is on Xbox those were posted to the users’ Activity Feed, which is public.

 

[Valedix]

This reads like a shitpost honestly and I feel like OP is hiding half the story.

 

[TehGoomba7s]

Happened to my XBL account over Street Fighter screenshots. Turn off auto uploading and don't upload anything remotely sexual.

 

[Mephisto40]

Would the OP be willing to post his PSN to the thread?

If not, I'm just going to presume this is a troll post, because that "$40,000 spent on PSN" claim is pretty much impossible, you'd have to buy every game on the PSN store to even meet half of that figure

 

[j0hnnix]

GAF Right now.

 

[Generic]

No offense, but this makes zero sense. The auto app uploads are private. They aren’t posted anywhere for anyone to see unless you download and share them. It’s basically a cloud drive for yourself on the app.

Google can ban your account for private uploads.

 

[bitbydeath]

Thing is, it is actually illegal.

Any lawyer would take on such an easy win for free.

(TOS don't mean jack shit in court)

Maybe OP was hacked.
Although the $60K+ worth of games sounds a bit dubious.

 

[Spiral1407]

Not to burst the "just get PC" bubble, but this isn't just a PSN thing. Searching google you will find many posts about people getting their steam account banned "for no reason". It happens just about everywhere and is the result of companies using crappy bots to save money. I often see threads like these used for disguised platform warring and I think it's a really shitty thing to do to someone hurting after essentially losing their entire gaming collection. Not talking about you specifically.

You can at least pirate all your games back if that happens

 

[Guilty_AI]

Maybe OP was hacked.
Although the $60K+ worth of games sounds a bit dubious.

The value he put gives us around 1000 games which isn't uncommon for digital hoarders, especially since this starts from ps4 days according to OP

 

[PatientGamer]

OP, it's very easy to go viral with this story and get this reversed. Why won't you listen to the advice in this thread?

• Post in the official Stellar Blade forum
• Post in the SB subreddit
• Post in the asmongold subreddit
• Contact all the top gaming journo YouTubers to feature your story
• Upload a YouTube video talking about what happened to you (you can cover your face if you like)
• Sell your story to the papers
• Contact an attorney that specialises in consumer rights
• FFS upload the picture in this thread so we can all see...

You've spent £40,000 fucking pounds on your digital library; take this as far as you can.

 

[Kasane89]

Had this happen to me on xbox before but it was only a 1 week ban and it did only restrict network functions

dont trust any digital store on a closed system like console

 

[Kings Field]

"Nobody. I'm nobody. I'm a tramp, a bum, a hobo. I'm a boxcar and a jug of wine . . . and a straight razor if you get too close to me."

 

[Mephisto40]

The value he put gives us around 1000 games which isn't uncommon for digital hoarders, especially since this starts from ps4 days according to OP

The total value of every game on the PS store is around $26,000

 

[killatopak]

Worth it,

 

[bitbydeath]

OP, it's very easy to go viral with this story and get this reversed. Why won't you listen to the advice in this thread?

• Post in the official Stellar Blade forum
• Post in the SB subreddit
• Post in the asmongold subreddit
• Contact all the top gaming journo YouTubers to feature your story
• Upload a YouTube video talking about what happened to you (you can cover your face if you like)
• Sell your story to the papers
• Contact an attorney that specialises in consumer rights
• FFS upload the picture in this thread so we can all see...

You've spent £40,000 fucking pounds on your digital library; take this as far as you can.

Action number 1 should be to call Sony and find out what occurred. If they don’t have a record of it then chances are his account was hacked and he received a fake email.

 

[MMaRsu]

Action number 1 should be to call Sony and find out what occurred. If they don’t have a record of it then chances are his account was hacked and he received a fake email.

He already did that though

 

[Guilty_AI]

The total value of every game on the PS store is around $26,000

How do you even know that?

 

[GHound]

Everyone should make sure that they have this https://www.playstation.com/en-us/support/subscriptions/ps-plus-game-help/#comhelp turned off by the way.

The total value of every game on the PS store is around $26,000

Receipts?

 

[Mayar]

The value he put gives us around 1000 games which isn't uncommon for digital hoarders, especially since this starts from ps4 days according to OP

Pretty standard numbers for game collectors and active players. Especially if a person started collecting from the time of PS3 or PS4. Plus, people who collect trophies have about the same numbers, if not more, they generally buy up everything they can. Now a new trend has emerged, Sony has recently been adding a lot of Gacha games to PSN, and a new category has emerged - there aren't that many games, but microtransactions have been purchased for $10,000-$15,000, before this, it was mainly active FIFA players who suffered from this =)