I agree with this. The OV-Chipkaart might sound good on paper but (so far) in reality it's such a fucking mess. I have the right to travel for free (I am a student) and a few months ago my card stopped working (not a single scratch, just some weird failure)... I had to travel on my own costs for a month. I tried a declaration for the costs (which is - according to their website - possible if there aren't any visible scratches). It took them almost 3 months(!) with an answer. Guess what they said? The evidence (receipts, original) weren't "good". They were the original ones from the machines so I don't understand how they could get refused.OV-Chipkaart cancels out any good points it may have. They made it legal for transit companies to steal, essentially. Masses of private information is being hoarded without anyone investigating the misconduct. Putting the clause that a ticket is only valid when 'checked in', in the fricking law is really absurd. Minimum of 4-10 euros on a card. The whole entire process was handled in the most unthoroughly thought out way possible.
Company is such a fucking mess (just like most governmental stuff). I could bash the company for hours. They also "leaked" my e-mail together with loads of other e-mails. Heck, they had wrong grammar in their auto-reply e-mail (not spaces between words).
Bunch of idiots over there. Sorry for the rant...