His role, is making video games, a gamer's role, is to buy the game, presumably paying the asking price at purchase and proceed to play it. I want the game you promised, when I accept paying full price for it. When your boss, becomes one, massive advertising machine, with a mouth bigger than Peter Molyneux and ends up promising stuff he can't deliver and won't deliver(possibly), the ones who get caught up in the middle, are the ones who make and code these games, who are caught up in a web of lies, orchestrated by the big boss who can't keep his mouth shut and end up underdelivering, because they can't meet those standards and demands.
That's Starfield for you. A game massive in scope, but whose execution went horribly wrong. Ship building is great, base building is great. But with a bland story and empty environments in all, but the major cities and one that tries to give players the illusion of choice and non linear story paths. It had potential, but it failed to meet the standards set by the Bethesda games that came before it, including Skyrim, it just doesn't have that intrigue you get when you look at those mountains In the distance in Skyrim and be like "I want to go there and explore", Starfield lacks that charm. Don't blame gamers when you set goals and unrealistic standards you can't meet and then throw a fit and tantrum when said gamers call you out for it. Man up, and own up to those mistakes. After all, those are your responsibilities as a game developer, especially for an ip that made promises as big as Starfield did and set unrealistic expectations for itself.
