If anyone is having issues with their Amazon orders not shipping I'd recommend chatting with their support. I did that this morning and got 50 bucks off my order, will be refunded to my CC when it's shipped.
Might be worth shot.
I chatted and they were of zero assistance. After giving me the whole "I understand your frustration, and we'll offer you a $5 credit or a 1 month extension on your Prime",I'm trying my hand at emailing support. This has been an unmitigated disaster at Amazon. I would never recommend them for preorders, and I say stick with Best Buy.
The irony is that I've been complaining for a week, and it went from "That item is a preorder and sold out" to "We're working hard to make sure that people like you who preordered the system in August 20th get their consoles at launch". I then received an email on Thursday stating that it would be shipped on Friday November 3rd, and I would get it by the 7th. Obviously Friday, Saturday, and Sunday came and went. Unless they're doing same or next day shipping, the prognosis is negative. I still have my unshipped Target preorder as a backup, but that also has no movement.